ASTERIA LIFESTYLE

SHIPPING AND DELIVERY POLICY

Last updated: 14 September 2026

This policy explains how orders placed through www.asterialifestyle.co.za are processed and delivered. It forms part of the Asteria Lifestyle Terms and Conditions.

1. DELIVERY AREA

Asteria Lifestyle delivers to physical addresses within South Africa. We do not deliver to PO boxes unless expressly confirmed.

International delivery: [not offered].

2. ORDER PROCESSING

Orders are processed on business days, excluding South African public holidays. Orders received after [15h00 - CAT] may be processed on the next business day.

Usual processing time: [1–2 business days]. Processing may take longer during promotions, launches, public-holiday periods or unusually high demand.

An order is dispatched only after payment has cleared and stock has been confirmed. We will contact you if an item is unavailable or if verification is required.

3. DELIVERY ESTIMATES

Estimated delivery times begin after dispatch:

• Major metropolitan areas: [1-2 business days]
• Regional areas: [2 - 3 business days]
• Remote or outlying areas: [3 - 5 business days]

Delivery estimates are not guaranteed unless expressly agreed. Courier delays, weather, road conditions, load shedding, public holidays, peak periods and other circumstances outside reasonable control may affect delivery.

4. DELIVERY CHARGES

Delivery charges are calculated and displayed at checkout before payment.

Standard delivery charge: [R150]

Free-delivery threshold and conditions: [R3,000]

Surcharges for remote areas, oversized parcels or special handling: [R100]

If a delivery charge is displayed incorrectly, we will contact you before dispatch and obtain your agreement to any corrected charge or provide a lawful cancellation and refund option.

5. DELIVERY ADDRESS AND CONTACT DETAILS

Provide a complete physical address, postal code, building or complex details, access instructions, recipient name and reachable mobile number. Please check these details before placing the order.

Contact us promptly if an address must be corrected. We cannot guarantee changes after dispatch. Additional courier costs caused by an incorrect or incomplete address, refusal, failed access or repeated unsuccessful delivery may be charged where lawful and disclosed.

6. COURIER AND TRACKING

Orders are delivered by [The Courier Guy]. Tracking details are normally sent by email or SMS after dispatch, where the courier provides tracking.

Tracking events and estimated times are supplied by the courier. Contact us if tracking does not update for an unreasonable period or shows delivery that you did not receive.

7. RECEIPT OF DELIVERY

A delivery may be accepted by the customer or another person reasonably present at the nominated address. [Name & signature]

Inspect the parcel as soon as reasonably possible. Photograph the outer packaging, shipping label and affected goods if the parcel is damaged, tampered with, incomplete or incorrect.

Please report a visible delivery problem within 48 hours to assist investigation. This reporting period does not remove statutory rights where a defect or non-conformity is discovered later.

8. RISK AND OWNERSHIP

Ownership passes once full payment has cleared. Risk of accidental loss or damage passes on delivery to the agreed address or authorised recipient, except where applicable law provides otherwise.

9. DELAYS, LOST PARCELS AND FAILED DELIVERY

If an order is materially delayed, contact us so that we can investigate with the courier. A parcel will be treated as lost only after the courier’s investigation or the period required by applicable law.

If delivery fails because nobody is available, access is refused, or the address is incorrect, the courier may reattempt delivery or return the parcel. Reasonable redelivery or return-to-sender charges may be payable by the customer where the failure was not caused by Asteria Lifestyle or the courier.

We will offer the remedy required by law if goods are not delivered within an agreed or reasonable period.

10. SPLIT SHIPMENTS AND PARTIAL ORDERS

We may send an order in more than one parcel where products are stored separately or become available at different times. We will not charge an additional delivery fee for a split shipment unless agreed in advance.

If part of an order cannot be supplied, we will contact you about a replacement, back-order or refund.

11. CLICK-AND-COLLECT

Collection is available from our Head Office, within working hours. Proof of purchase is required.. Do not travel to collect until you receive confirmation that the order is ready.

12. PACKAGING AND TEMPERATURE-SENSITIVE GOODS

Products are packed with reasonable care. Unless specifically stated at checkout, standard delivery is not temperature-controlled. Do not leave skincare, cosmetics or supplements exposed to heat, direct sunlight or unsuitable conditions after delivery. Follow storage instructions on the product.

13. RETURNS

Do not send a return without first contacting us. Returns, incorrect goods, damage, defects and refunds are governed by the Refunds, Returns and Cancellation Policy.

Approved return address: 17 Midas Avenue, Olympus Boulevard Office Park, 

1^st Floor Heartsease Building, Asteria House, 

Olympus A.H, 0081



14. CONTACT

Shipping enquiries:

Asteria Lifestyle

Email: sales@asteriasa.co.za

Telephone: 012 998 4486

Head office: Heartsease Building, First Floor, Asteria House

Full address and postal code: 17 Midas Avenue, Olympus Boulevard Office Park, 

1^st Floor Heartsease Building, Asteria House, 

Olympus A.H, 0081